EPFO (Employees Provident Fund Organisation) has made the process of application or claim related to PF, pension and insurance of private employees very easy and started resolving them expeditiously. According to the new rules, your work should be done within 3 to 7 working days from the date of your application.
Whenever you apply online or offline in EPFO, to withdraw PF or withdraw advance, you can check the status online to know the action taken on the same by EPFO. While checking the status, different types of messages are displayed depending on the process of your application. If you want to check the status payment under process as soon as the reply is received, your application process is almost in the final stage and you will get the money soon.
But, many employees, especially new ones, do not know the exact meaning of these EPFO answers. Especially for those who do not know good English, they find it difficult to understand the meaning of different types of messages from EPFO. In this article we will know the answers to EPFO payment under process. What does it mean? If this message is written then how many days it may take for your money to come. EPF claim status – Meaning of payment under process.
Meaning of Payment under process
On checking the status of an EPF claim, if in front of it payment under process If it is written, it means-Your EPF withdrawal application has been accepted by EPFO. Further process on this is going on. Once the process is complete, money will be sent to your bank account through NEFT.
How many days does the payment under process take?
It usually takes 3 to 7 working days to settle PF, pension and insurance related matters of private employees. This means that even if there are holidays in between, your work is done within 10 days. According to a report, 83% of PF related cases are resolved within 10 days. Even among them 43% of the cases are settled within 3 days. Only 17% of the cases are left which take more than 10 days to settle. Most of them too are settled within 20 days. about 97% The cases were being settled within 20 days, which has now been directed to reach 100%.
Medical emergency advance should be received on the same day: In case of hospitalization due to corona or any other serious illness, it has been made a rule to issue medical emergency advance of up to Rs 1 lakh on the same day. In case of medical emergency advance, even the hospital bill or statement is not required and it is issued on the application of the employee or any member of his family.
Even with the consent of the employee or his family member, money can be sent directly to the account of the hospital. To know in detail about this facility, see our article: How to apply for 1 lakh medical advance from PF account?
Even in other normal cases, even if there is a delay due to any reason, then according to the new rules of EPFO, it is mandatory to dispose of any case within 20 days. Earlier, the maximum period for disposal of a case was 30 days, which has been reduced to 20 days with effect from July 2021. However, in the cases related to EPFO, in how many days, you can understand more easily from the table given below-
|PF related application or claim type||Time limit prescribed for disposal of applications||prescribed form for applying|
|Claim to withdraw full money (Final PF)||within 7 days||(via form-19)|
|PF Advance Claims during the Corona Pandemic||within 3 days||(via Form 31)|
|PF advance claim for treatment in illness||within 3 days||(via Form 31)|
|Partial PF withdrawal claim for essential needs||within 7 days||(via Form 31)|
|Transfer claim of money from one PF account to another PF account||within 7 days||(via form 13)|
|Claim for withdrawal of PF money on behalf of the nominee||within 3 days||(via Form 20)|
|Monthly pension claim||within 7 days||(Via Form 10D)|
|Claim for Pension Withdrawal/Scheme Certificate||within 7 days||(Via Form 10C)|
|Claim for payment of Sum Assured to Nominee within 3 days||within 3 days||(Via Form 5 IF)|
|Settlement of PF or pension related grievances||within 7 days|
For online claim, prerequisites requirements for filing Online Claims?
You will be able to make any online claim or application related to PF or pension only if the conditions mentioned below are fulfilled with your EPF account. If you do not complete any of these tasks, then either you will not be able to complete the application process, or your claim will be rejected.
- Your UAN number should be activated and the mobile number associated with it should be active.
- AADHAAR number should be linked with your UAN number. So that, your identity related details (eKYC) can be verified by UIDAI by sending OTP to the mobile number related to it.
- In your PF account, your bank account number (including IFSC code) should be linked.
- Your PAN number should also be linked with your PF account. Especially if your job is less than 5 years. ,
- The stipulated period of employment should have been completed for the claim. For example, to withdraw the full PF, at least 2 months should be completed from leaving the job and not joining any other job. Apart from this, to know what type of claim, how long the job should be completed, see our article: New Rules for Withdrawal of PF
How to know the settlement of claim?
As soon as your EPF claim is settled, the message of settled starts appearing on the EPFO website. This information also comes on your mobile. On this the date of payment sent through NEFT is also recorded. We are also giving a sample of such a message here-
Your Claim [ Claim Id – DLCPM200450056506 ] has Been Settled. Payment sent via NEFT on – 01-MAY-2020
Within 2 to 3 days of the date of payment which is entered in the message showing the settlement, the money is credited to your bank account. Actually, normal NEFT banking transfers are done within 1 to 24 hours, but EPF related NEFT transfers take 2 to 3 days.
Know also: How to check EPF claim status? With the help of UAN number or without UAN number
How to know if claim is rejected?
If the EPFO office has not accepted your claim, then a message of rejection will also come. The reason for the rejection will also be recorded in the message. We are also giving a sample of such messages below-
Your Claim [ Claim Id – DLCPM200450032914 ] has been rejected due to : 1) NAME NOT PRINTED IN PDF OF CANCELLED CHEQUE OR PASSBOOK 2) MEMBER NAME NOT PRINTED ON CANCELLED CHEQUE
What to do if PF money is not received
What to do if not get payment
If money is not received after 3 weeks of claiming EPF and no message is received, then you can complain to EPFO. EPFO has maintained a separate Grievance Portal for this. The web address of this portal is https://epfigms.gov.in/
We are also giving here the link of the page made to complain on this.– https://epfigms.gov.in/Grievance/GrievanceMaster
On this portal, you can find solutions to the following types of problems related to EPF-
- PF withdrawal problem
- PF transfer problem
- pension certificate issue
- pension withdrawal problem
- PF balance problem
- Problems returning checks or going to the wrong address
- Issue related to Insurance Benefit (Form 5IF) (for nominee or heirs of the deceased employee)
You can also check the status of the complaint
As soon as you complete the process of registering your complaint, you will get its unique registration number. With the help of this number, you can check the status of your complaint in future. This information is also sent to your registered mobile number and email id. Note: As per EPFO guidelines, your complaint should be processed within 7 days. If your complaint is not processed within the stipulated period, you can send a reminder.
Complaints can also be lodged on Umang App
You can also make EPF related complaint through UMANG App. To know how, see our article: How To Use Umang Mobile App For EPF Balance And Other Services
PF related complaints can also be made through e-mail
You can also send your complaint by email. For this the email address of EPFO is- [email protected]
Complaint facility on social media also
You can also share any problem related to PF on EPFO’s social accounts (twitter/facebook/whatsapp). Here we are giving the web addresses of the social accounts of EPFO-
- WhatsApp account: Whatsapp number of each regional office is different. You can find out the Whatsapp number of the regional office of your area by going to the given web address.
use toll free number
You can use EPFO’s free phone number for any problem related to your EPF account. This number works seven days a week. This number is- 1800118005
Know Detail: How to Use EPFO Toll Free Helpline Number
What to do if you can’t find a solution online
If you do not get the right solution or answer for complaining through online methods, then you should contact the EPFO office. You can give your written complaint there. The government has established 21 zonal offices, 138 regional offices and 117 district offices of EPFO in different parts of the country. You can take the help of this link to search the address of the EPFO office in your area- https://search.epfindia.gov.in/locate_office/office_location.php You can use the link given below to see the list of all 21 zonal EPFO offices in the country- https://www.epfindia.gov.in/site_en/Contact_us.php#To know the name and contact phone number or fax number of officers of any zonal EPFO office, you have to click on the name of that office written in blue color.
Still don’t get solution then use RTI
If you do not get the right solution by any of the above mentioned measures, then you can seek a reply from EPFO, by filing RTI. With this you will know the status of your EPF claim. Under the RTI Act 2005, the department is required to respond to any query within 20 days.